Terms & Conditions

1. Services

We provide property inventory reports, check-in reports, check-out reports, mid-tenancy inspections, and HMO inspections as agreed at the time of instruction. All reports are prepared in accordance with AIIC guidelines and are intended to be used as an impartial record of a property's condition.

Reports are delivered digitally within 24 hours of the inspection unless otherwise agreed in writing. Same-day delivery is available at the surcharge stated in our current price list.

2. Booking and Confirmation

A booking is confirmed when we send written confirmation (email or WhatsApp). We reserve the right to decline any instruction without giving a reason. Where a booking is made via our online booking system, confirmation is subject to inspector availability; we will notify you within 2 hours if we cannot fulfil the requested slot.

It is the Client's responsibility to ensure:

• The property is accessible at the agreed time.
• Keys are available, or access arrangements are confirmed in writing before the appointment.
• The property is in a suitable state for inspection (e.g. empty of personal belongings for check-out where applicable).

3. Fees and Payment

Fees are as set out in our current price list or as agreed in writing. Prices are exclusive of VAT where applicable.

• Invoices are issued on the day of or immediately after the inspection.
• Payment terms are 14 days from invoice date unless otherwise agreed.
• Late payment interest may be charged at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
• Volume discounts apply as per the current tiered pricing schedule and are reviewed annually.

4. Cancellations and No-Access

• Cancellation with more than 24 hours' notice: No charge.
• Cancellation with less than 24 hours' notice: A cancellation fee of £58 is payable.
• No access at time of appointment (inspector attends but cannot gain entry): £58 is payable.
• Where a booking is rescheduled with more than 24 hours' notice, no charge applies.

Cancellations must be made in writing by email to info@prosperinventory.co.uk or by WhatsApp message.

5. Our Reports

Our reports represent an independent, professional record of a property's condition at the time of inspection. We provide the following assurances:

• Reports are prepared impartially and are not influenced by any party to the tenancy.
• All inspectors are trained and operate in accordance with AIIC standards.
• Digital photographs are included in all reports unless otherwise stated.

Our reports may be used in deposit dispute proceedings, including those adjudicated by TDS, DPS or mydeposits. However, we make no guarantee as to the outcome of any dispute and our role is limited to providing an accurate factual record.

Reports remain the intellectual property of Prosper Inventory Ltd. The Client is granted a licence to use the report for the purpose for which it was commissioned. Reports may not be altered or presented in a misleading way.

6. Liability

We carry public liability insurance. Our liability to the Client in respect of any claim arising from our services is limited to the fee paid for the specific service giving rise to the claim.

We are not liable for:

• Any indirect, consequential or economic losses.
• Losses arising from access being denied or the property not being ready for inspection.
• Any reliance placed on a report beyond its intended purpose.
• Any dispute outcome in deposit adjudication proceedings.

7. Complaints

If you are dissatisfied with any aspect of our service, please contact us within 14 days of delivery of the report:

info@prosperinventory.co.uk  ·  07921 008424

We will acknowledge your complaint within 2 working days and aim to resolve it within 14 working days. If we cannot resolve it to your satisfaction, we will advise on further options as appropriate.

8. Data Protection

We process personal data in accordance with our Privacy Policy and UK GDPR. By instructing us you acknowledge that property addresses and tenant details shared with us will be processed for the purpose of completing the contracted services.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update these terms from time to time. The current version is always available on our website. Continued use of our services after any change constitutes acceptance of the updated terms.